RMH-London: What You Need to Know
Ronald McDonald House London provides a welcoming and secure home-away-from-home for families living outside of London who have seriously ill children in need of medical care at a London hospital. A family can stay in one of the 34 private rooms, located only steps from Children's Hospital, LHSC, for as long as their child requires medical care. Families are asked to pay just $10.00 a night - no family is ever turned away due to an inability to pay.
Families who stay with us:
- Live a minimum distance of 30 km away from the House. (Standards based on address to address Google Mapping).
- Are parents/guardians of a child (under 19) receiving treatment in London for a serious illness or injury.
- Complete a referral form in partnership with hospital staff for each visit.
- Regrettably, due to high demand, we may not be able to accommodate requests from families receiving non-life threatening procedures, day surgeries or follow up visits.
- Follow up appointments are no longer eligible for an overnight stay if your appointment time allows you to arrive on time and return home safely between the hours of 6am and 10pm. Should your appointment time require you to travel before 6am or after 10pm, your request may be considered.
- Siblings and other family members may accompany the parents of the ill child pending room availability. (Room capacity varies from 2 – 5 per room depending on room available).
- We offer one bedroom per family.
- Anyone suffering from or who has recently been exposed to a communicable illness cannot be admitted (including family members with a cold or the flu). We stand by this policy to minimize the risk to children with weakened immune systems.
- A room at Ronald McDonald House London is never a guarantee. Many of our families face longer stays here than they had hoped and we allow all families to take things one day at a time. On any given day, we are not always certain which families may be checking out, and often check outs are postponed late in the day. Please see “waiting list and hotel overflow program” below.
- Extreme weather will be considered if it is unsafe to travel and families are delayed in checking out, however weather cannot be the reason for a family referral. Referrals are based on a child’s serious medical situation.
Waiting List and the Hotel Overflow Program:
- Due to increasingly high demand, we operate continuously on a waiting list program. It is rare now when there is not a wait for a room. During this waiting period, we source rooms from our hotel partners for our families to stay. Families staying with one of our three hotel partners, enjoy the accommodations at the same rate as they would pay here at the House.
- Regrettably, there are times when our hotel partners are hosting numerous guests for large events in London and are not able to accommodate our families. For this reason, we encourage all families to try to have a backup plan in place for such a situation.
What are the Office Hours?
Family Services Office Hours:
Staffed 24 hours a day, 7 days a week
(Exceptional circumstances may be discussed)
What Can Families Expect?
A Welcoming Arrival
When your family arrives at Ronald McDonald House London you will be welcomed by volunteers and checked into your private room by one of our friendly Family Service Coordinators. If it is your first time staying with us you will be given a full tour of the House and have the opportunity to ask any questions.
The Comforts of Home
Our House helps to provide relief to families going through very difficult times by providing all the comforts of home while taking care of the "little things", so that parents can spend more time caring for the most important thing… their sick child. You can see everything the House provides to families by viewing our House Amenities.
Family and Friends
We know how important family and friend support is during a stressful time. All guest families can have visitors while keeping the comfort and safety of all guests and their children in mind. Visiting hours are between 9 a.m. and 8:30 pm, and visitors will need to sign in at reception and verify that they have not been exposed to any infectious diseases. They will be required to remain in the main floor common areas including the living room, dining room, kitchen and patio.
One of our top priorities is to ensure the comfort and safety of all guests staying in the House.
You will receive our Policies and Procedures and House Rules upon arrival.