Ronald McDonald House Charities

Ronald McDonald House Charities® Southwestern Ontario Staying With Us

RMHC-SWO, Windsor House

Our Windsor House provides a welcoming “home-away-from-home” for families with seriously ill or injured children in need of medical care and is located directly within Windsor Regional Hospital.


  • the mallais family laying on a bed
    The mallais Family
  • A family can stay in one of our 5 private rooms, or 1 short term stay room, located on the third floor of Windsor Regional Hospital, Metropolitan Campus, for as long as their child requires medical care.

    Families are asked to pay just $10.00 a night - no family is ever turned away due to an inability to pay.

  • The oslund family
    The oslund family
  • Location:

    Windsor Regional Hospital
    (3rd Floor Met Campus)
    1995 Lens Ave
    Windsor, ON
    N8W 1L9


    Hours of Operation:

    Family Service Office Hours
    7am-11pm, 7 days a week

    Check-In: After 2pm
    Check-Out: Before 6pm

RMh windsor TIMELINE

  • 2016

    RMH Windsor Opens,
    5 bedrooms

  • 2016

    Day Pass Program
    Implemented

  • 2021

    Wellness Space
    Created

Photo Gallery

How to Stay

  • Who can stay at the Windsor House?

    Families of a child (under 18) receiving treatment in Windsor Regional Hospital for a serious illness or injury.

     

  • How do I stay at the Windsor House location?

    Complete a referral form in partnership with hospital staff for each visit. We are able to offer one bedroom per family.

    *Due to high demand, we may not be able to accommodate requests from families receiving non-life threatening procedures, day surgeries or follow up visits.

  • Infection Control Policy

    Anyone suffering from or who has recently been exposed to a communicable illness cannot be admitted (including family members with a cold or the flu). We stand by this policy to minimize the risk to children with weakened immune systems.

What to Expect

  • Day Pass Program

    What is the RMH Windsor Day Pass Program?

    The Day Pass Program allows families with a child in the hospital to use RMH Windsor amenities and services

    Day Pass Program Video

    Take a tour of the House and get all the facts about our Day Pass Program. Our video has been translated into Arabic, Low German, Chinese and French. 

    How do I get a day pass?

    Passes are available through hospital staff (Paeds - Social Work/Child Life) and NICU (Social Work/Charge Nurse)

    Hours?

    9:30am-5:30pm, Daily

  • Windsor House Amenities

    5 private bedrooms with ensuite bathrooms

    • Capacity of 2-5 individuals
    • Telephone with voicemail
    • Complimentary WiFi
    • Toiletries
    • Linens and clean towels

    Also available:

    • 1 smaller bedroom for naps and shorter-term stays
    • Full kitchen and dining room
    • Free laundry facilities
    • Common lounge for families
    • Wellness Room 
    • Televisions and gaming systems
    • Access to complimentary toiletries
    • Linens and clean towels
    • Breast pumps
    • Sunroom/Lanai
    • Massage chair
  • Cart With a Heart - Windsor

    A cart that takes the hospitality from the House out to the Pediatric and Neonatal Intensive Care Units with coffee, tea, snacks, toiletries and small toys.